If for any reason you need to exchange/return your purchase; pleasecontact us herestating your receipt number, date of purchase and reason for the return/exchange.
Items can be returned to us at:
3 Bata Place
Returns can only be accepted within 7 days of receipted goods and refund/exchange will only be given if product are returned in the same condition and packaging you received.
Please note: OUTLET purchases cannot be returned for exchange or refund unless faulty.
We guarantee our products against manufacturing faults. We reserve the right to assess the fault to determine fair wear and tear; exchange/refund will be offered depending on the outcome.
Standard Shipping is $10 (including Rural delivery)
We only ship within New Zealand and are unable to ship to a PO Box or Private Bag address.
Orders are processed Wednesday to Sunday. Please allow 2-5 working days for your order to be delivered.
CLICK & COLLECT
If you would like to collect your order from the store please use the 'CLICK & COLLECT' option and select the day and time. Please note at the moment we are unable to offer click and collect for pick up in the weekends. The pick up address is 3 Bata Place, Owhiro Bay, Wellington.
You can also purchase instore at:
BATA STORE: 3 Bata Place, Owhiro Bay, Wellington. Open Wednesday to Sunday 10am to 4pm.
We accept returns if the product is faulty or you have selected the wrong size. We do not accept returns for change of mind. If you wish to exchange sizes please place a new order for the size you would like. We will refund your original order when we have received the returned pair (less freight).
Returns can be sent to:
Bata Online Store 3 Bata Place Owhiro Bay Wellington